Terms & Conditions
Gizmo Pixel Property Media · Operated by Yarli Data Pty Ltd
studio.gizmopixelhub.com · Sydney, NSW, Australia · ABN: 16 652 771 143
Last updated: 7 May 2026Privacy Policy
By booking photography, videography, drone capture, floor plans, or related real estate media services with Gizmo Pixel Property Media, operated by Yarli Data Pty Ltd (“we”, “us”, “our”), you (“you”, “the client”, including your agency, representatives, employees, contractors, and vendors) agree to these Terms & Conditions.
If you have questions, contact us before confirming a booking.
1. Scope of services
1.1 We provide real estate media services including, where offered, interior and exterior photography, video walkthroughs, drone imagery (subject to regulation and safety), floor plans, and other add-ons listed on our website or agreed in writing.
1.2 The specific deliverables, image counts, inclusions, and add-ons for each booking are set out in our quote, price list, or booking confirmation. Those documents form part of this agreement.
1.3 Unless otherwise agreed in writing, services are supplied to market a specific property for sale or lease and for ordinary promotion of the listing agent or agency.
2. Bookings and scheduling
2.1 Bookings may be made via email, phone, or our online booking process. A booking is confirmed only when we send written confirmation (for example by email).
2.2 You must provide accurate property address, access instructions, parking information, and any material constraints at the time of booking.
2.3 We assign date and time based on availability. We may adjust timing on the day for traffic, weather, or prior jobs, and will tell you as soon as practicable.
3. Your responsibilities and property readiness
3.1 You must ensure that:
- the property is clean, tidy, and ready to shoot at the scheduled time;
- occupants, cleaners, trades, and pets are aware of the booking; and
- access is available (keys, codes, remotes, parking, etc.).
3.2 We do not provide cleaning or full staging. We may make minor adjustments (for example moving a chair) at our discretion; that is not guaranteed.
3.3 If the property is not suitably prepared or access is not available at the booked time, we may either proceed as best we can or treat the matter as a late cancellation or no-show under section 5.
4. Fees and payment
4.1 Pricing is as shown on our website or in your quote. Prices may change for future bookings; the price confirmed for your booking applies to that booking.
4.2 Unless we agree otherwise in writing:
- we invoice on or shortly after the shoot date;
- payment is due within 14 days of the invoice date; and
- payment methods are those stated on the invoice (for example bank transfer).
4.3 We may withhold delivery of media or suspend further work while amounts remain unpaid.
4.4 Overdue amounts may incur a reasonable administration charge and/or interest as allowed by law.
5. Cancellations, rescheduling, and weather
5.1 Please give as much notice as possible if you need to cancel or reschedule.
5.2 Unless a different policy is stated in your quote or confirmation:
- More than 24 hours before the booked time: no cancellation fee.
- Within 24 hours of the booked time: a cancellation or reschedule fee of 30% of the booking fee (or the minimum fee we specify in writing for that booking).
- On arrival, if the property is inaccessible, not ready, or the shoot is refused: a call-out fee of up to 100% of the booking fee, as we specify having regard to travel and lost opportunity.
5.3 Weather: light rain or overcast conditions may still allow useful capture. We may postpone for heavy rain, storms, or unsafe conditions. If you postpone only for preference (for example wanting a sunnier day), our standard reschedule fees may apply.
6. Delivery and file retention
6.1 Standard photo delivery is typically the next business day unless we tell you otherwise when you book. Video, floor plans, and bundled services may take longer as quoted.
6.2 We deliver by download link, online gallery, or another electronic method we nominate. Links may expire (for example after 30 days); retrieval after expiry is not guaranteed and may attract a retrieval fee.
6.3 We do not undertake to store delivered files indefinitely. You are responsible for backing up files once delivered. We may delete working files after 90 days from delivery unless we agree otherwise in writing.
7. Edits, revisions, and reshoots
7.1 Standard processing includes global adjustments such as exposure, colour balance, cropping, and basic perspective correction.
7.2 One round of reasonable minor revisions per job is included (for example small colour tweaks or crops). Requests must reach us within 48 hours of delivery.
7.3 Heavy retouching, complex object removal, sky replacement, cloning, or major perspective work is extra and will be quoted before we proceed.
7.4 A reshoot needed because of matters outside our control (property not ready, styling changes after the shoot, your requested weather postponement, etc.) is treated as a new booking unless we agree otherwise.
8. Copyright and licence to use
8.1 Unless we agree otherwise in writing, we retain copyright in all photographs, video, and other media we produce, consistent with Australian copyright law.
8.2 After you pay the invoice in full, we grant you a non-exclusive, non-transferable licence to use the delivered media to:
- market and promote the specific property for sale or lease; and
- promote the listing agent or agency in the ordinary course (website, social media, print collateral, proposals).
8.3 The licence does not allow you to:
- on-sell, sublicense, or hand files to third parties (including other agents, vendors, builders, or stylists) without our written consent;
- use the media for other properties or unrelated campaigns;
- submit media to stock libraries or similar; or
- materially alter the work without permission.
8.4 Extended or commercial use (vendor campaigns, builder portfolios, franchise or billboard use, etc.) requires separate agreement and may require an additional fee.
8.5 We may use delivered work in our portfolio, website, social media, and marketing unless we agree in writing otherwise or a confidentiality arrangement applies.
9. Credit
Where practical, we appreciate credit such as “Photography: Gizmo Pixel Property Media” when our work appears online or in editorial-style features.
10. Drone operations (if offered)
10.1 Drone work is conducted in line with Civil Aviation Safety Authority (CASA) rules and applicable airspace limits.
10.2 Drone capture depends on weather, safety, approvals, and the site. If a flight cannot lawfully or safely proceed, we may provide ground-based alternatives or adjust scope and fees with you.
11. Safety and limits on work
We may refuse or pause work if we reasonably believe conditions are unsafe (structure, animals, access, weather). We are not liable for damage arising from pre-existing property conditions or for personal items left in frame.
12. Liability and indemnity
12.1 To the fullest extent permitted by law, our liability for loss connected with our services is limited, at our option, to re-supplying the services or paying the cost of re-supply.
12.2 We are not liable for indirect or consequential loss (including lost profit or opportunity), marketing outcomes (sale price, time on market), or scheduling or publishing choices by you or third parties.
12.3 You indemnify us against claims, costs, and liabilities arising from:
- use of media in a way that infringes third-party rights; or
- your failure to obtain required consents (tenants, owners, strata, building management, neighbours) for access, photography, video, or drone work.
13. Consents and access
13.1 You are responsible for permissions from owners, tenants, bodies corporate, building managers, and others as needed for access and capture.
13.2 Identifiable people in images or video: you are responsible for appropriate consent or releases, unless we have expressly agreed in writing to obtain releases as part of the job.
14. Changes to these terms
We may update these terms. The version that applied when your booking was confirmed governs that booking.
15. Governing law
These Terms & Conditions are governed by the laws of New South Wales and the Commonwealth of Australia. The courts of New South Wales have non-exclusive jurisdiction, subject to any mandatory consumer protections that cannot be excluded.